1. Payment provider
Eligible online payments may be processed using Razorpay or another authorised payment service provider. Available payment methods can vary by provider, device and transaction.
2. Secure payment flow
OppOm should create and verify payment orders through its secure backend. Payment-provider secret keys must not be exposed in website JavaScript or mobile application code.
3. Payment confirmation
A booking should be treated as paid only after OppOm receives and verifies the required payment confirmation. A bank debit or payment-screen message alone may not establish a completed booking if confirmation has not reached OppOm.
4. Information OppOm does not request
OppOm staff will not ask you to disclose your UPI PIN, card CVV, banking password or one-time password (OTP). Never share these credentials with any person claiming to be support staff.
5. Failed, pending or duplicate payments
Pending or failed transactions may require reconciliation with the payment provider. If you are charged without a successful booking confirmation, contact support with the payment reference.
6. Refunds
Approved refunds are handled under the Cancellation & Refund Policy and normally returned to the original payment method.
7. Payment support
Email support@oppom.com with the booking ID, amount, payment/order reference and a description of the issue. Do not email card numbers, CVV, UPI PINs or banking passwords.